Another Citation: The Mediating Role of Employee Engagement on the Link Between Person-Organization Fit and Turnover Intention: Evidence from Business Process Outsourcing Companies in the Philippines

 Abstract:

Authors:

• Alfredo Luigi BernardoPolytechnic University of the Philippines – College of Business Administration Graduate Studies
• Jean Paolo LacapCity College of Angeles
• Crizaldy TalonPolytechnic University of the Philippines – College of Business Administration Graduate Studies
• Pamela BolantePolytechnic University of the Philippines – College of Business Administration Graduate Studies
• Zhervlyn Jane AumentadoPolytechnic University of the Philippines – College of Business Administration Graduate Studies
• Mc Wendell CapalaoPolytechnic University of the Philippines – College of Business Administration Graduate Studies
• Ma. Carey Evan LladoPolytechnic University of the Philippines – College of Business Administration Graduate Studies
• Edah Marie DubreaPolytechnic University of the Philippines – College of Business Administration Graduate Studies

This study is grounded in the social exchange theory. The present study aims to investigate employee engagement's intervening role in the relationship between person-organization fit and turnover intention of business process outsourcing (BPO) companies in Metro Manila, Philippines. The participants were identified using a purposive sampling technique from BPO employees (n = 302). Quantitative research and a predictive-causal approach were used to measure interrelationships among constructs, and partial least squares–structural equation modeling (PLS-SEM) was employed to estimate the parameters of the structural model. The findings revealed that person-organization fit and employee engagement significantly and negatively affect turnover intention. Moreover, a significant and positive relationship between person-organization fit and employee engagement was also observed. Employee engagement was also found to significantly and negatively mediate between person-organization fit and turnover intention. Future research includes developing a study comparing BPO companies to other industries based on the three latent variables used in this undertaking.